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Skype for business login not working for mac#
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Multiple users from both inside and outside our organizationĬan't join a Skype for Business Online meeting from a single computerĬan't join a Skype for Business Online meeting from multiple computers Multiple users from outside our organization Multiple single user from inside our organization IssueĪ single user from inside our organizationĪ single user from outside our organization That is, the issue affects either a single user or multiple users, and the issue can be reproduced either on one computer or on multiple computers.

from outside our organization.Can't join a Skype for Business Online meeting from multiple computers: (is usually caused by) Lync federation issue or external network issue.īe aware that each column and each row are mutually exclusive. Read the table as in the following example: However, some categories may be outside the technical support boundaries of a Skype for Business Online support engineer. This table is provided to help scope the problem to a certain category. When you have the answers to these questions, see the following table to determine the kind of issue that you're dealing with.

Can the affected users reproduce the problem on a single computer or on multiple computers?.

Are the users internal or external to your organization?.

How many users does the problem affect?.

Before you start, ask yourself and any external users who are experiencing the issue the following questions:

Posting a Mac also allows us to verify you have the relevant license to even use the device with Skype for BusinessLet's assume that you want to troubleshoot issues that occur when users try to join a Skype for Business Online (formerly Lync Online) meeting by using Lync 2010, Lync 2013, the Lync for Windows Store app, or Lync for Mac 2011. Hello am unsure what region you called or who the tech was but End Users do not get support from Polycom so maybe this was the issue. Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This may not be who you purchased the Polycom device from.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.Įnd Customers are unable to open a ticket directly with Polycom support. If all of the above is to complex please open a ticket. Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s. It also enables us to verify the entitlement for using features. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support.

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used.

For questions around Support please check here.

Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details.

If possible provide the MAC Address or Serial of the device.

If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable.

Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup.

If applicable provide a backup of the phone in question.

Additional Polycom Infrastructure (RPRM,PDMS or BToE).

Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync).

Provide the exact Software Version of your Phone.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.Īs a reminder the basic information asked for: Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

Skype for business login not working for mac#

Skype for business login not working serial#

Skype for business login not working software#

Skype for business login not working upgrade#

Skype for business login not working code#